Shipping Policy

Flat rate shipping is applicable to orders delivered within our General Delivery Area (Greater Toronto and nearby surrounding areas including but not limited to the Golden Horseshoe, Barrie, Collingwood, Kingston and Ottawa areas). Delivery to locations outside our General Delivery area may incur additional charges or in certain cases require that you arrange and pay for the delivery of your order. In both cases you will be notified by our Customer Service team regarding what, if any additional charges may be applicable to your delivery. Alternatively, you may enquire prior to placing your order by emailing us at orders@thecaseforwine.com.

Region	Flat Fee per Delivery
Toronto, North York, Etobicoke, Mississauga, Scarborough, Thornhill	$12.00
Markham, Richmond Hill, Vaughan, Brampton, Woodbridge, Oakville, Milton, Hamilton, Burlington, Bolton, Schomberg, Uxbridge, King City, Whitby-Oshawa, Aurora, Newmarket	$15.00
Niagara, St Catherines, London, KW, Cambridge, Hamilton, Barrie	$20.00
Kingston, PEC, Picton, Ottawa	$25.00
*For any regions not listed here please contact orders@thecaseforwine.com

Missed Deliveries

If you are unavailable to accept delivery at the arranged day, alternate delivery arrangements can be made to reschedule the delivery. An additional delivery charge may apply.

If you require additional information regarding the status of an order or to reschedule a delivery, please contact us by telephone at 416-498-0241 or e-mail orders@thecaseforwine.com.

Cancelling Orders:

If you would like to cancel an order, please contact us by telephone at 416-498-0241 or e-mail orders@thecaseforwine.com as soon as possible. We will do our best to ensure your cancel request is actioned as quickly as possible, however, cancel requests for orders that have already entered our delivery process maybe be subject to a restocking charge.

Damaged Orders

If you notice the damage before accepting the package, please refuse delivery and contact The Case for Wine Customer Service.

If you do not see the damage until you have opened the package, please contact The Case for Wine Customer Service.